Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. Digi-Tech Designs designs and digitizes quilting patterns for all types of quilti, long arm - computerized & hand guided, hand stitched, as well as machine embroidery.

Digi Tech ~ Digitizing & Downloadable Pattern Services offers the following Returns Policy: NO REFUNDS ON DIGITAL FILES & NO REFUNDS ON PAPER PATTERNS THAT ARE ORDERED OUTSIDE OF RECOMMENDED SIZE RANGE (see pattern image for sizing information) OR BECAUSE CUSTOMER FINDS THEM TOO CHALLENGING.

We do not accept returns or exchanges on digital products or items that are custom printed outside of the recommended size range. We will work with customers whenever possible to correct any issues with digital patterns & other products. Store credit will be issued in the event that an item is returned. If you have encountered an error in downloading your purchased products please contact us: info@digitechpatterns.com within 30 days & we will work to resolve the issue. We will not be able to reset an item for direct download after 30 days from the date of purchase. Please see below for more information regarding downloadable products & what to do if you run into trouble. Please let us know if you have placed a duplicate order for an item. We will often work with customers in that situation. COPYRIGHT INFORMATION - Please read before purchasing: We support the copyright protection afforded to the designers that work with us to the full extent. By purchasing or downloading any designs from this site you are agree to the terms of copyright protection under the law. No copyright information shall be stripped from downloaded files. This extends to all file types. The copyright information contained within the image, PDF & WMF files will extend to the other digital files contained within any zip file packaging that customer downloads, regardless of whether specific copyright information is contained within executable command files used to operate any CNC, CAM, or CAD dependent machinery. Users shall not redistribute files, packaged information, or reproduce said files in any way, other than 1 copy for backup purposes. - If you have any questions regarding the extent of copyright protection please see Federal Copyright Law, or you may email info@digitechpatterns.com for the website that pertains to Federal Copyright Law. SHIPPING CHARGES: If you have encountered a shipping charge error: 1) If it is our fault - we will refund the shipping charges, issued as a charge reversal back to the payment method that was used for original transaction. 2) If it is the customer's mistake (they picked the wrong delivery method, wrong item, etc) then the shipping charge will be refunded as a store credit. IF YOU NEED TO DOWNLOAD YOUR ITEM(S) AGAIN OR HAVE TROUBLE WITH A DOWNLOAD: Please let us know if you need to replace files you have previously downloaded. We can reset the downloads for you, which will enable you to retrieve the files again. Please contact us if you have not received a pattern download that was on your order. We have the downloadability set to 1 time for your security as well as that of our pattern designers. If you need to download the file again or have not received it for some reason (these things happen sometimes) please contact us at info@digitechpatterns.com or jessica@digitechpatterns.com as soon as possible, & no later than 30 days. ORDER RECOVERY SERVICES: We will help you to receive your files. Usually we just need to reset the downloads, but occasionally we will need to email the files directly to you or resend a link to you that utilizes an alternative file service. If that is the case you will generally have 14 days before that link expires. Please download within that time so that we do not have to repeat the process. We request that customer save a backup copy of the complete zip file for each item so that there will be a backup copy as all computers eventually expire or experience issues that may require that you restore or recover pattern files. We will provide recovery &/or resetting service of your orders within 30 days from the date of order for free. We will provide a 1 time recovery of orders placed within the last 2 years if you have a computer crash, etc. Beyond these time limits or if we need to provide recovery & resending services we will do so at a rate of $50/hour with a 1/2 hour minimum, to cover labor costs associated with the process. We recommend to all customers that they archive/store a copy of the complete zip file in a separate external hard drive, cloud drive, online file storage service or something similar, so that there is a backup copy available as ALL computers have a limited lifespan. This will also provide you with other file formats needed in the event that you change computerized quilting systems. Our studio phone hours are 9am-3pm M-Th. Email support is available after hours, info@digitechpatterns.com . We check our emails many times each day, phone messages once or twice a day. If you do need to call the number is 715-831-1126, please leave a message. when you call that includes your FULL name, phone #, email, order number & the item number if it applies. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Digi-Tech Digital - Div. of Digi-Tech Designs, LLC. The collective work includes works that are licensed to Digi-Tech Digital - Div. of Digi-Tech Designs, LLC. Copyright 2003, Digi-Tech Digital - Div. of Digi-Tech Designs, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Digi-Tech Digital - Div. of Digi-Tech Designs, LLC or purchasing Digi-Tech Digital - Div. of Digi-Tech Designs, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial and "cottage industry" use (products will be used on 3 or less computerized quilting systems under the general use license, or to place an order with Digi-Tech Digital - Div. of Digi-Tech Designs, LLC or to purchase Digi-Tech Digital - Div. of Digi-Tech Designs, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Digi-Tech Digital - Div. of Digi-Tech Designs, LLC. Commercial use, not covered by or exceeding the General Use License of any products contained, download, ordered from this website must be preapproved. A separate large scale commercial use license is available for available products and is based on a per use fee. Email info@digitechpatterns.com to request a commercial use license if you are 1) Renting time on your machines, 2) engaged in mass production of goods that rely on the use of purchased patterns - mass production typically defined as more than 25 uses per year of each design, 3) if you are working as contract labor for a company that engages in mass production products that rely on the use of purchased designs., or to place an order with Digi-Tech Digital - Div. of Digi-Tech Designs, LLC or to purchase Digi-Tech Digital - Div. of Digi-Tech Designs, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Digi-Tech Digital - Div. of Digi-Tech Designs, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Digi-Tech Digital - Div. of Digi-Tech Designs, LLC used in the site are trademarks or registered trademarks of Digi-Tech Digital - Div. of Digi-Tech Designs, LLC


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Digi-Tech Digital - Div. of Digi-Tech Designs, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Digi-Tech Digital - Div. of Digi-Tech Designs, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Digi-Tech Digital - Div. of Digi-Tech Designs, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Digi-Tech Digital - Div. of Digi-Tech Designs, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Digi-Tech Digital - Div. of Digi-Tech Designs, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Digi-Tech Digital - Div. of Digi-Tech Designs, LLC product is mistakenly listed at an incorrect price, Digi-Tech Digital - Div. of Digi-Tech Designs, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Digi-Tech Digital - Div. of Digi-Tech Designs, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Digi-Tech Digital - Div. of Digi-Tech Designs, LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Digi-Tech Digital - Div. of Digi-Tech Designs, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Digi-Tech Digital - Div. of Digi-Tech Designs, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Digi-Tech Digital - Div. of Digi-Tech Designs, LLC.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Digi-Tech Digital - Div. of Digi-Tech Designs, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Digi-Tech Digital - Div. of Digi-Tech Designs, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Digi-Tech Digital - Div. of Digi-Tech Designs, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Digi-Tech Digital - Div. of Digi-Tech Designs, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Digi-Tech Digital - Div. of Digi-Tech Designs, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Digi-Tech Digital - Div. of Digi-Tech Designs, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Digi-Tech Digital - Div. of Digi-Tech Designs, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Digi-Tech Digital - Div. of Digi-Tech Designs, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Digi-Tech Digital - Div. of Digi-Tech Designs, LLC in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Digi-Tech Digital - Div. of Digi-Tech Designs, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Digi-Tech Digital - Div. of Digi-Tech Designs, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Digi-Tech Digital - Div. of Digi-Tech Designs, LLC, Digi-Tech Digital - Div. of Digi-Tech Designs, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Digi-Tech Digital - Div. of Digi-Tech Designs, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Digi-Tech Digital - Div. of Digi-Tech Designs, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).